Support is OpenNVR’s built-in diagnostics and troubleshooting page, reached at Support in the sidebar (route /support). It’s always visible to any signed-in user, though full diagnostics need admin rights. The subtitle sums it up: “Diagnostics, environment info, and tools to help troubleshoot.”

[!NOTE] Non-admins see a “Limited access. Ask an administrator to run full diagnostics.” banner — the media-server checks and snapshot are superuser-only.

What you can do here

• Read System Information at a glance (API base, service, version, user, browser, time).
• Run Quick Diagnostics against the backend and see per-check status.
• View a Media Server Snapshot (admin only).
• Export Support Bundle as a JSON file and copy log collection instructions for a ticket.

System Information

A read-only grid populated automatically on load:

Field	Shows
API Base	The configured API base URL, or the app origin
Service	The backend service name (from the health check)
Version	The backend API version
User	Your username and whether you’re admin or user
Browser	Your browser user-agent string
Time	The current local time

Run diagnostics

1. In the Quick Diagnostics card, click Run.
2. Each check reports a status badge — idle, running, ok, warn, or error — with a short message.
3. Click Reset to clear the results.

The checks run:

• API health — hits the health endpoint (GET /health) and reports service and version.
• WebRTC client configuration — fetches the RTC client config.
• Media Server admin API (admin only) — checks the media server’s global config, path defaults, and active paths.
• Media Source settings (admin only) — fetches the media source settings.

Media Server Snapshot (admin only)

For superusers, a Media Server Snapshot card shows the raw JSON for Global, Path Defaults, and Active Paths. Click Refresh to re-run diagnostics and repopulate it.

Tools

The Tools card holds the two things you’ll attach to a support ticket:

• Export Support Bundle — click it (top-right of the card) to download a JSON file named opennvr-support-<timestamp>.json. The bundle includes the generated timestamp, app origin and API base, browser, your user info, the health result, the diagnostics summary, and (for admins) the settings and media-server snapshot.
• Log collection — server logs live on the backend host at logs/server.log (rotated). Click Copy instructions to copy the exact commands for summarizing and filtering them.

[!TIP] The copied log instructions include python server/logging_summary.py to summarize logs and a jq 'select(.level == "ERROR")' logs/server.log example to filter JSON logs for errors on the server host.

[!NOTE] The support bundle is generated entirely in your browser from data already on screen — no separate upload happens. Attach the downloaded file to your ticket yourself.

📸 Screenshots to capture

Save to opennvr-site/public/screenshots/ with these exact filenames:

• support-diagnostics.png — the Quick Diagnostics card after clicking Run, showing a few checks with ok/warn badges.
• support-tools.png — the Tools card showing Export Support Bundle and the Log collection instructions.